UIO case study, quiz UIO in class exam and quiz

Question Answer
What is the upstream metaphor? Organisations and groups of social workers that work in a way which challenges the dominant conceptualisations and critique organisational power relations.
What is the downstream metaphor? Organisations that go with the flow of dominant social structures. (eg. DHHS, other government departments)
What is the metaphor constructed other? To be marginalised, different, excluded from speaking or listening. This metaphor is used to highlight the organisational construction and classification of ‘difference’
What does the metaphor machine create? Neo-classical and market perspectives of organisations where workers are viewed as integrated parts of the machine that share in the moral and financial profitability of the firm, and the broader market economy.
What are the major theoretical perspectives used to understand HSOs? Modernism, post modernism, critical theory, post modern critical theory.
What are the two aims of the study of organisations? how to make organisations more efficient and effective, how to manage people within the organisation to make the organisation more efficient.
What is modernism? a search for logical connections, scientific explanations, finding the right answer, belief that language is common and has a common meaning.
What is critical theory? A critique on how society is structured and how power is distributed
What is post modern critical theory concerned with? Practice/action and changes the oppressive nature of society. It focuses on structures of society and how people construct and are constructed by social structures and relations.
What four metaphors does downstream thinking include? Machines, living organisms, lenses, constructions
What four metaphors does upstream thinking include? Unpacking and collaging, flux and domination, constructed other, fluid and hyper real
Explain organisations as machines Thinking about organisations as machines with different ‘parts’ working together to achieve organisational outcomes – ‘cogs in the wheel’
Explain organisations as the metaphor living organisms View of the organisation as dynamic, organsiations seek to survive, interdependence between elements and units of the organisation, constant interaction with the environment
Explain organisations as lenses How we see or view an organisational culture with its symbol systems, shared meanings, cultures. This encourages social workers to consider the role of culture in the organisation, in relation to communication, decision making and information sharing.
Explain organisations as flux and domination An organisation that is constantly changing. Encourages social workers to look for opportunities to explore and challenge the process within organisations.
What are the four theoretical frames? Structural frame, human relations frame, political frame, symbolic frame.
What are the 5 needs of Maslow's hierarchy of needs? Physiological, safety, social, esteem, self actualisation.
What is included in the structural theoretical frame? Organsiational goals, roles, technology, structures
What is included in the human relations theoretical frame? Fit between people’s needs , skills and values and the roles and relationships required by organisation
What is included in the political theoretical frame? Power; conflict; use of resources
What is included in the symbolic theoretical frame? Creation of meaning and identity for organisational cohesion
What is meant by the term 'funded agencies'? HSOs funded by government to provide services on their behalf (under terms of contract).
What are some values of social work? Human dignity and worth, social justice, service to humanity, integrity, comeptence
What is a human service organisation? Health, welfare, and educational organisations, broadly defined as organisations whose focus is on providing some kind of service for people individually or in communities
What is managerialism? An ideology which supports a generic management approach regardless of the type of industry, enterprise or endeavour.
What is managerialism used for in the human services sector? In the human services sector contracting of service provision enables government to determine the nature and level of service provision and limit discretion of funded agencies.
What is the ideology of managerialism centered around? Tight accountability, the use of standards and regulations, efficiency and effectiveness often measured as outputs and not just outcomes
What is organisational culture? The expectations and priorities in an organization that determine the way work is done.
What is the definition of culture that can also be related to organisational culture? Shared norms, beliefs and behavioural expectations that drive behaviour and communicate what is valued in organizations
What is professionalism? An ideology which values and promotes the identification of the specialist knowledge, skills , scope of practice, values and ethics of a group and sees accountability as being to the client/service user; to society; and, to the profession, for behaviour.
Why is organisational culture important? Affects individual social work decisions and service quality; facilitates or impedes accountability; strengthens or undermines individual morality
What are some examples of external environment drivers? New political environment, new government policy, new legislation and standards, new funding opportunities, new program models, new areas of work
What are some examples of internal environmental drivers? Planned strategic change to grow or to operate differently, reactive response to crisis or significant incident
What is the process of organisational change? Assess need; set goals and objectives; develop action strategies that will help meet the goals and objectives; identify, access and allocate resources; implement change plan; monitor and evaluate progress and achievements
What are some strategies that can shift organisational culture? Audit the organisational context and identify weak spots; increase client participation in decision making; increase learning opportunities; introduce codes of conduct; acknowledge and celebrate achievements; consider workloads and working conditons
What are some characteristic management techniques and tools evident in managerialism? Mission statements, strategic plans, efficiency and effectiveness auditing, program budgeting, performance indicators, program evaluation, management review, targeting, quality assurance
What are some features of organisations? Group of people, common goals, formal and informal rules, structure and allocation of power, boundaries, stability and longevity
What are some defining features of HSO's? Provide services for people/communities, a focus on services for people rather than goods, relationships between clients and workers central to the work, profit if not the primary income, at least partly publicly funded, significant value base
What are the 5 elements of the structure of organisations? ORRRR: Organisational charts, roles, relationships, rules, records
What are some forces and tensions in HSO's? Funding, managerialism, increasing complexity, social problems, increasing public accountability
What is the theoretical perspective: post modernism? Challenge on the dominant scientific paradigms/discourses and encourages the use of multidimensional approaches of the 20th century. Questions if there is absolute truth and knowledge the aim of modernism
What are 3 components which influence organisational structure? Complexity, formalisation, centralisation
Define complexity The number of occupational specialties, professional activity, range of services
Define formalisation The extent to which the employees role is defined; rules and regulations
Define centralisation The proportion of jobs whose occupants participate in key decisions
What are organisational charts? A way of demonstrating the line management processes connecting staff
What can organisational charts tell us? Who reports to whom; team structure and size; how teams may relate to another; size of a program; depth and resources of the infrastructure; governance of the organsiation
What are 3 key motivational theories? Maslow's hierarchy of needs; McGregor's theory of X and theory Y; Vroom's expectancy theory
What are 3 types of internal policy? Operational policy, program policy, policy positions
What is operational policy? Organisational level policies that are relevant to all employees, service users and volunteers e.g. complaints; recruitment; Occupational Health and Safety; privacy; supervision; etc. Will reflect common law obligations of the organisation
What is program policy? Principles and processes guiding practice in a single program e.g. Policy on home visits for an outreach program; policy on waiting lists; etc. May address legislative requirements pertaining to that area of service delivery.
What is meant by policy positions? An organisation's stated position on a particular public policy. For example in response to a Government Inquiry, proposed change of legislation or as a specific piece of advocacy .
What are some characteristics of empowerment oriented HSO's? Includes clients in decision making, creates partnerships, culturally appropriate, minimises power differentials, promote collaboration, promotes psychological empowerment, increased job satisfaction, encourages staff to advocate, increase political power
What are the 3 dimensions of social context? Organisational culture, organisational climate, work attitude
What is the organisational climate? The perceptions of those who work in the organization of the impact of their work environment on their own personal wellbeing and functioning
What does the term work attitude refer to? An individual-level construct that includes job satisfaction and organizational commitment, which together capture the morale of the workforce
Assessing need and identifying a problem is the first step in change. This can be done through looking at SWOT. What does SWOT stand for? Strengths, Opportunities, Weaknesses, Threats
What are some strategies for effective front-line work? Assess your level of autonomy and constraint; develop political base and skills; use professionalism strategically; use industrial base strategically; self-care; think organisationally, develop a personal organisation plan
What are some structural causes of stress leading to burnout? Inconsistency in expectations, too many hours, too much paperwork, lack of supervision, no career pathways, isolation from peers, no training, workplace politics, powerlessness, no social life, low pay, system not responsive to client needs
What are some personal strategies to prevent burnout? Increase emotional intelligence, goal setting, time management, humour, balancing work and social life, professional supervision, peer support, identity development, variety at work, exercise, ongoing PD and training, relaxation, positive thinking
What are some of the weaknesses of adopting a systems and functionalist approach to human services? An incremental view of organisational change, doesn't retain the same continuity of significance as open systems theory.
How can a service organisation be understood as a system? By providing an understanding of interrelatedness of various action systems involved in changes and continuities in organised behaviour.
What are the three types of systems by Payne with examples Informal or natural systems (neighbours), formal systems (sporting clubs), societal systems (child care centres)
What is a criticism of 'living organism' metaphor? Focus on survival and growth, rather than values, policy, and political dimensions of organisation.
What is a criticism of ecological theory? Neglects how organisations shape the environment and dominate social life
What is a criticism of systems and structural functionalist accounts? Lack of analysis of power relations and dominance, lack of focus on internal micro-cultures and external pressures governing an organisation.
How are organisations viewed through an ecological perspective? How organisations and their member survive, thrive, or die out. The ability of organisations to adapt.

You May Also Like

About the Author: admin